Kimberly DeThomas
President, E-Care Contact Centers LTD.

Kim DeThomas is a classic corporate success story. In May 1998, Kim joined the small start-up company now known as E-Care Contact Centers. Concurrent with her employment, Kim attended the University of Winnipeg from which she graduated in 2002 with a Double Major in Business Administration and Psychology. Through professional dedication, business acumen and extremely hard work, Kim progressed up through the ranks until in August 2005, she was named the President of E-Care Contact Centers. E-Care employs over 500 staff, providing contact center, finance, payment services, human resources and business technology support to a variety of lending companies.

Kim possesses a unique ability to be both engaging/caring, but at the same time is able to make difficult people decisions. She is widely known to be “firm but fair”.

Kim was born and raised in Winnipeg, Manitoba. She lives outside the city with her husband Paul, daughter Morgan and son Julian as well as their two dogs and two cats. In the midst of her extremely busy life, she takes time for a few leisure activities including photography, travel and movies of all kinds.

Gary Mizuno
Vice President, Finance

Immediately upon meeting Gary you discover that he is an intelligent, unassuming yet strong leader.  A likeable guy, he tends to befriend people effortlessly.  Gary began his career with E-Care in 2005 as a Business Analyst but quickly displayed the qualities E-Care needed as head of our Finance Team in British Columbia.  After several months of commuting from Winnipeg to British Columbia he accepted the position of V.P. Finance and moved, along with his family to what has been called (to the chagrin of his team members in Winnipeg) God's Country. 

Gary graduated from the Asper School of Business (University of Manitoba) in 1992 with an honours degree in Commerce as well as a CMA.  He has over 14 years of providing professional services to Manitoba businesses which include Kraft, Boeing Canada and Assante Asset Management.  In these sectors, Gary gained valued experience that primarily focused on financial/business analyses, project management, business relationship management, controllership and business development.

Just recently Gary partook in a Vancouver experience that from what we hear is an absolute must…..The Grouse Grind (also referred to as Mother Natures Stairmaster) a 2.9 Km hike up Grouse Mountain.  Impressively finishing the hike in a very respectful timeframe we hear that he has been regularly returning to challenge himself to reduce this overall hiking time.  We're sure that soon that Elderly couple that passed him will be left in his dust!  Aside from hiking Mountains, Gary also enjoys spending time with his friends and family. With the recent addition of another little girl to his clan he'll need to dedicate even more time to family, so it's a good thing he enjoys it! His hobbies include traveling, hockey and golf.

Shawna Fisette
Director of Contact Center Operations and Client Services

Personable, Passionate and Positive are just 3 words to describe our Director of Contact Center Operations and Client Services, Shawna Fisette.  Shawna's management style has earned her the reputation of being a hands-on leader with a remarkable sense of fair play and business ethics.

Shawna began her career with E-Care in 2001 as a contact center agent while working on completing her post secondary education.  Always proving to be a natural leader and dedicated team player Shawna rose in the ranks to become an integral member of E-Care's strategic leadership team. 

Shawna earned her Business Diploma from Red River College in 2001 with major in Marketing and Administration.  Continuing to pursue a Bachelor's degree at the University of Winnipeg while taking on more and more responsibility at E-Care has kept Shawna extremely busy however, she is as determined as she is hardworking and therefore will achieve all the goals she sets for herself.   

Shawna's many interests include; spending time with family and friends, travel and sports.  Growing up in a very community oriented area of Winnipeg her E-Care family was very shocked to hear that she was moving out of Winnipeg for the small town life.  All reports are that Shawna, her husband Jeremy, son Dylan, dog Bailey and their two cats, Kitsy Cat and Tom Brady, or Brady for short (named after New England Patriot's Superbowl MVP) are loving small town living and have no plans to return to the "big city".

Archie Martel
Director of Business Technology

Immediately upon joining the E-Care family Archie became an indispensable member of the leadership team.  Archie's calm and analytical nature make him a perfect fit to lead our Business Technology department.  Understanding the need to have technology not for the sake of technology but to advance the business, he has developed a team of dedicated business people with extensive technology experience and education. 

Archie has been working in the IT industry for 10 years and began his career in this exciting field by obtaining a Computer Programming Diploma from Red River College.  Specializing in manufacturing control systems and customization of ERP systems (primarily Baan IV) in the early stages of his career he has now moved on to IT project and resource management.

In his spare time Archie enjoys restoring classic Chevy muscle cars, reading, and online gaming (WOW being a current favorite).  He plays hockey and is an avid Winnipeg Blue Bombers and Calgary Flames fan.  Although you may see him quite frequently riding his bike around his neighborhood (in the summer of course) don't be mistaken, this is not a favorite pastime of his but something his daughters enjoy so he indulges them (did we mention what a nice guy he is??).  Archie, his wife Melanie, and their two daughters, Rheanne and Samantha live in Winnipeg in their newly renovated home (which by his own admission Archie spends far too much time working on).

Rubylyn Engstrom
Director, Payment Services

Recently E-Care was lucky enough to have a new addition to our executive team.  It was meant to be from the start, Rubylyn was looking for an opportunity to move her family from Winnipeg to British Columbia and we were looking for someone to head up our Payment Services department in where else…..British Columbia. 

Leaving her last organization was a very difficult choice for her as she had been with them for 13 years in a number of different roles and felt as if she was leaving behind members of her family.  Understanding how difficult it must have been we welcomed her to the E-Care family with open arms……..and of course a transfer to where else…..God's country (British Columbia for those of you who don't live there ;-)  We are very fortunate to have gained an honest, hardworking and dedicated individual on our team and hopefully in time she will regard us as family as well.

As mentioned previously Rubylyn has had many different roles in her past which, along with her continued education, has created a savvy business person who achieves success regardless of the position she holds at any given time. 

Her education includes a degree from the University of Winnipeg majoring in Political Science, a certificate in Operations Management from Queens University, as well as completing a program on Negotiations from Harvard University.

Rubylyn, along with husband Don and their daughter Brookelyn, now reside in Surrey, B.C. (just a stone's throw away from Rubylyn's parents......gotta love free childcare ;-)
When Rubylyn is not working hard at the office, she enjoys boating, fishing and spending quality time with her family.